My account

ACCESS TO MY ACCOUNT AND CHANGES

CREATE AN ACCOUNT:

Go to the icon at the top right of the website: My Account à Register à Fill in the requested information à Save.

You will receive a text message to finalise your registration. Click on the link provided.

** The password must contain at least 5 characters.

LOG IN/LOG OUT:

If you have an account, log in by entering your email address and password.

To log out and exit securely, you can do so from the icon at the top right of the site à Log out.

** The password must contain at least 5 characters.

CHANGE MY PASSWORD:

** Passwords must contain at least 5 characters.

I can't log in / I've forgotten my password:

Check that the email address and password you entered are correct.

If you have forgotten your password: My Account à Log in à Forgotten password à Enter your email address.

You will receive an email to reset your password. Follow the instructions.

** The password must contain at least 5 characters.

I haven't received the password reset email:

Make sure the email address you provided is correct.

We also recommend checking your spam folder.

If you still haven't received it, please contact us.

CHANGING YOUR PERSONAL DATA:

** If you change your mobile number, you cannot do this yourself.

Please contact us directly so that your Club points and benefits are taken into account.

DELETE MY ACCOUNT:

If you wish to delete your account and remove your personal data, please contact us.

LOYALTY - HARCOUR CLUB

By becoming a member of the HARCOUR Club, you gain access to numerous benefits thanks to the points you collect and depending on the status you achieve:

+50 welcome points upon registration
Annual discount (excluding sales and promotions)
Privileged access to exclusives, private sales and pre-orders
Promotional code,
Reduced delivery costs (see conditions),
Returns without a receipt,
Referral programme (=accumulate points),
View information and the status of all your purchases

** Remember to enter your birthday.

Upon registration, we will send you a second message to complete the registration process: acceptance of the Terms and Conditions à to be validated.

If you are already a registered user, this option will appear in your account.

You earn points when you make purchases on our website and in our Harcour stores: Versailles, Boulogne, La Baule, Lille, Le Touquet, Le Mans, Lyon, Angers, Rennes, Rouen, Fontainebleau.

Remember to identify yourself as a Club customer when making purchases.

The points you earn will be credited to your account as soon as your order is shipped. Points are valid for one year.

Points will be debited from your account after one year, on the anniversary date of each order.

Referrals: points will be credited to your account and that of your new referral when their first order is shipped.

Exchange: points will remain active on your account.

Refund: points will be deducted from your account as soon as the refund is made.

** If you change your mobile number, you cannot do this yourself. Please contact us directly so that your Club points and benefits are linked correctly.

NEWSLETTER

Sign up for our newsletter to stay informed about new collections, latest products and current promotions! Go to the menu at the bottom of our website.

If you wish to update your preferences or unsubscribe, go to the bottom of the newsletter you received by email.

WISHLIST

In your WISHLIST, you can save your favourite items and always have them at your fingertips.

It's very simple to use: every time you click on the WISHLIST icon, you will add that item to your list. From the list, you can delete items whenever you want using option 3, "delete".

To finalise your purchase, click on the item, add it to your basket and follow the usual steps to complete your purchase.

Gift cards cannot be added to the WISHLIST.

The WISHLIST does not guarantee the availability of items in stock.