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YOUR ONLINE PURCHASES

We only ask you for the information necessary for the purchase process and for tracking your parcel.

Please check your contact details and selected addresses carefully so that we can ensure high-quality delivery.

You will always have access to information about your order in My Account.

Add items to your basket, choose where you want them delivered and make your payment.
The delivery and billing addresses for your order may be different.
Once you have completed your purchase, we will send you a confirmation email with all the information about your order.
You can track your order using the link provided in the emails or by clicking on Details in My Orders in your account, where you will find the tracking link.

ORDER STATUS

You will receive updates on the status of your order by email.

You can also access this information in the My Account section under My Orders.

Here are the statuses your order will go through:

Payment accepted: you have confirmed your order and payment. It has been sent to the warehouse for preparation.
Pre-order: your order will be prepared upon receipt of the items in our stock.
Shipped: your order has been prepared and received by the carrier.
Delivered: you have received your order.
Cancelled: your order has been cancelled.
Partial refund: part of your order has been refunded.
Refunded: your entire order has been refunded.
Another status appears: Contact customer service. There is probably an issue that may be blocking your order.

SHOPPING BASKET

In the basket, you can view the contents of your purchase, modify or remove items and quantities from your order.

Please note that we cannot guarantee the availability of items in the shopping basket if the purchase has not been finalised.

If an item is out of stock before your order is confirmed, this information will be displayed in the basket.

PROMOTIONAL CODE

If you have one or more promotional codes, enter them in the "Promotional Code" box in your basket and click on Add.

** Some promotional codes may not be combined with other current offers.

MY PROMOTIONAL CODE IS NOT WORKING:

Please contact us so that we can investigate and identify the cause of the problem.

** Some promotional codes may not be combinable with other current offers.

ORDER CHANGES OR CANCELLATIONS

We advise you to contact us to confirm the feasibility of your request.

Please note that it will not be possible to cancel or modify your order if it is already being processed and prepared.

In this case, you will be able to exercise your right of withdrawal by returning the package to us as soon as you receive it. You can return the package via our Rever support service.

PRICE CHANGE

We do not refund the difference in price on items purchased at a certain price and subsequently sold at a discount or on sale.