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We only ask for the information necessary for the purchase process and for tracking your parcel.

Please check your contact details and address details so that we can ensure quality delivery.
You will always have access to your order information in My Account.

Add items to your basket, choose where you would like to receive them and complete payment.
The delivery address and billing address of your order may be different.
Once you've made your purchase, we'll send you a confirmation e-mail with all the order details.
You can track your order from the link that appears in the e-mails or in your account at My orders by clicking on Details, you will have access to the tracking link.

ORDER STATUS

You will receive updates on the status of your order by e-mail.
You can also access this information in the My Account section of My Orders.

Here are the statuses your order will go through:

Payment accepted: you have validated your order and payment. It will be sent to the warehouse for preparation
Pre-order: your order will be prepared as soon as we receive the items in stock
Shipped: your order has been prepared and received by the carrier
Delivered: you have received your order
Cancelled: your order has been cancelled
Partial refund: part of your order has been refunded
Refunded: your entire order has been refunded
Another status appears: Contact customer service. There is probably an anomaly that could block your order.

SHOPPING CART

In the shopping cart, you can view the contents of your purchase, modify or delete items and quantities from your order.

Please note that we cannot guarantee the stock of items in the shopping cart, if the purchase has not been finalized.
If the stock of an item runs out before your order is validated, this information will be displayed in the shopping cart.

CODE PROMOTIONAL

If you have one or more promotional codes, enter them in the "Promotional Code" box in your basket and click on "Add".
** Some promotional codes may not be combined with another offer.

MY CODE DOES NOT WORK:

Please contact us so that we can check and identify the cause of the malfunction.
** Some promotional codes may not be combined with other offers.

ORDER MODIFICATION OR CANCELLATION

We advise you to contact us to confirm the feasibility of your request.

We remind you that it will not be possible to cancel or modify your order if it is in the process of being processed and prepared.
In this case, you will have the possibility of exercising your right of withdrawal, by returning the parcel to us as soon as you have received it. You can return your order via our Coliback support.

PRICE CHANGE

We do not reimburse the price difference on items purchased at a certain price and subsequently discounted.

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