CUSTOMER SERVICE > Withdrawal form
This form target is to send us the withdrawal form. You have 30 days from order recept to send the form. Thank you to fill the form carefully to encourage processing of data.
22 Rue des Chardons
ZA de l'Épine
Customer service :
Quality department :
From monday to friday
8.30am - 1.00pm / 2.00pm - 5.00pm
- Form request : you can fill the online form and we will notify you by email upon receipt. You can also send us a withdrawal form by email, fax or registered mail with your signature and the sending date (email, fax or registred mail date).
- Products return : you have up to 10 days after your withdrawal request to send the products concerned. Returned products must be in original condition, along with their original packaging and withdrawal form duly filled.
- Refund : the refund will be made within 10 days after receipt of goods in a state of origin .
After sales service
For any problems of defective products, please complete the After Sales Service form.
Thank you to indicate your name, email, order number, product references and attach a picture of the defective products and the copy of order.
The quality department will answer you as soon as possible to solve your problem.
Harcour thank you for your confidence.